The User Experience Insight sensor must be configured to test one wireless network and can be configured to test a maximum of 4 networks in total. This could be 4 SSIDs up to 1 SSID + 3 Ethernet networks if testing multiple ethernet VLANs. 

The sensor will connect to a network and run Core Tests followed by the Internal and External tests configured for that network. The sensor will only run one test at a time, but the testing process is continuous and runs in a round-robin fashion as illustrated below.

Core network tests check the network environment, network services, and external connectivity. 

These tests include:

  • AP Scan: Examines the Wi-Fi environment around the sensor and collect BSSIDs, RSSI values, channel information, and related information 

  • SSID Check: Checks whether the configured SSIDs on the sensor are available in the Wi-Fi environment 

  • AP Association: Determines if the sensor can and how long it takes to associate to the configured SSID/access point

  • Allocate IP: Tests if the sensor is able to obtain an IP address using DHCP (skipped if a static IP address is configured)

  • Gateway: Tests if the provided (DHCP) or configured (static) gateway is reachable by the sensor

  • Primary DNS: Tests if the primary nameserver is able to resolve

  • Secondary DNS: Tests if the secondary nameserver is able to resolve

  • External Connectivity: Checks if the sensor can connect to (confirms if the sensor has external connectivity)

Once all the core tests have been successfully completed, the sensor will run the internal and external tests that have been configured for the network.  See the following articles for information on the available predefined tests and custom test templates that can be configured.

When all the tests have been completed for a network, the sensor will release the IP address if it was obtained from DHCP and de-authenticate from the network and move on to the next network to test.

Tests such as YouTube, Dropbox, Netflix, and iPerf can be configured to run at predefined frequencies. During the sensor test cycle, the sensor will determine if it has to run these tests based on how long it has been since the last time these tests were executed.

When an error is encountered with a test, the sensor will automatically attempt to triage the issue by repeating the sequence of procedures leading up to the test failure. This can help you drill down to the step where the issue occurred. This triage process happens in sequence with the test cycle and will, therefore, delay further testing until it has completed its analysis.

When the sensor is doing any test for the first time, it will check Ethernet then Wi-Fi, LTE network. Hence sometimes in triage, we will see the sensor is performing the test on a wired interface whether wired is configured or not.

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