Subscription Expiry and Renewal Process | User Experience Insight Help Center

In this article you will find:

Subscription Expiry Notification Process via:
1. Pop-up notification on the home page
2. Banner on the home page
How to determine the number of subscriptions due for renewal
1. Viewing and managing subscriptions
Subscription Renewal Process
1. Important subscription ordering information
2. How to renew subscriptions with assistance from your HPE Aruba Networking account manager and preferred certified partner.
3. How to renew subscriptions with assistance from a certified partner (i.e. no account manager required.)
Adding Subscriptions to Your Account
1. Adding Sufficient Subscriptions to Your Dashboard
2. Adding Insufficient Subscriptions to Your Dashboard

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1. Subscription Expiry Notification Process

1.a. Renewal Notification - Email

We will send you a notification 90, 60 and 30 days prior to your subscriptions being due for renewal. Look out for an email in your inbox.

1. b. Expiry Banner on the Dashboard Home Page

One month prior to your subscription expiry date, a banner will be displayed at the top of your dashboard's home page indicating that the subscriptions are due to expire. "All endpoints will no longer be subscribed to ... REVIEW". Click "REVIEW" to view and manage your subscriptions. The screenshot below shows how the banner will be displayed on your home page.

The subscription expiry banner will appear on your dashboard home page when you log into your dashboard. This will remain visible until you renew your subscriptions.

2. Determining the Number of Subscriptions Due for Renewal

2.a. Viewing and Managing your Subscriptions

Please follow the steps below to view and manage your subscriptions:

Click the kebab menu (three-dot icon) on the upper right-hand side of your home page.
Click "Settings".
Click "Subscriptions" under "Account" to view and manage your subscriptions.

The subscriptions page will indicate if you are up-to-date and when your subscriptions expire, as per the screenshot below. Please hover over the information icon to view your expiration date.

Once you determine your expiry date you can renew your subscriptions by following the Subscription Renewal Process below.

3. User Experience Insight Subscription Renewal Processes

3.a. Important Ordering Information for both 3.b. & 3.c. below:

Your HPE Aruba Networking account manager or preferred certified partner can assist you in generating a quote for your subscription renewal.
Services and Support Renewal contracts exclude Cloud and/or Cellular(LTE) UXI subscriptions and will not give you access to your UXI dashboard.
UXI Cloud and LTE subscriptions are separate line items. Your HPE Aruba Networking account manager or preferred certified partner must ensure that the correct subscriptions are quoted for your order.
We currently have Cellular and Non-cellular sensors:
1. Cellular sensors require valid Cloud and LTE subscriptions to operate.
2. Non-cellular sensors require a valid Cloud subscription to operate.
If your current subscription expires, a valid Cloud and/or Cellular(LTE) UXI subscription is required to reactivate your dashboard.
To ensure that you receive an email from HPE Aruba Networking with your UXI subscription(s) in time, your account manager/partner must include your company details on your order. If your account manager/partner excludes your company details, you may not receive your subscription(s) in time.

3.b. How to Renew Subscriptions with Assistance from your HPE Aruba Networking Account Manager and Preferred Certified Partner

Please follow the steps below if you have an HPE Aruba Networking account manager:

Contact your HPE Aruba Networking account manager and inform them:
1. That you would like to renew your UXI subscriptions.
2. Which subscription service (Cloud and/or Cellular)?
3. The number of subscriptions you would like to order.
4. If you would like to order a 1-year, 3-year or 5-year Cloud and/or Cellular (LTE) subscription?
The account manager then generates and sends your provisional quote to you.
Once you receive your quotation, please work with your account manager to forward your quotation to your preferred certified partner and request assistance with the placement of your order.
Your preferred certified partner will generate a new quotation and forward you the finalised quote and assist you in placing your order.
When placing an order your preferred certified partner must ensure that your company’s details are included in the order details in order for you to receive your subscription in time.
Once your order is complete, you will receive an email from HPE Aruba Networking with your subscription.
Lastly, you add your new subscription to your account by following the steps outlined below in point 4. "Adding UXI Subscriptions to Your Dashboard".

If you do not receive your UXI subscription, please do not hesitate to contact your certified partner and request that they email your HPE Software delivery receipt. The HPE Software delivery receipt includes your HPE order number and User Experience Insight subscription.

3.c. How to Renew Your Subscriptions with Assistance from a Certified Partner (i.e. No Account Manager Required)

Please follow the steps below if you currently do not have an HPE Aruba Networking Account Manager:

Contact your preferred certified partner and inform them:
1. That you would like to renew your UXI subscriptions.
2. Which subscription service (Cloud and/or Cellular).
3. The number of subscriptions you would like to order.
4. If you would like to order a 1-year, 3-year or 5-year Cloud and/or Cellular (LTE) subscription.
Your preferred certified partner will then generate and forward you the finalised quote, and assist you in placing your order.
When placing an order, your preferred certified partner must ensure that your company’s details are included in the order details in order for you to receive your subscription in time.
Once your order is complete, you will receive an email from HPE Aruba Networking with your subscription.
Lastly, you add your new subscription to your account by following the steps outlined below in point 4. "Adding UXI Subscriptions to Your Dashboard".

4. Adding UXI Subscriptions to Your Dashboard

Once you receive your UXI subscriptions from HPE Aruba Networking, you have to add your subscriptions to your account.

Click the kebab menu (three-dot icon) on the upper right-hand side of your dashboard home page.

Click "Settings".
Click "Subscriptions" under "Account" to view and manage your subscriptions.
Open your "Subscriptions" page, and click the "+ Add Subscriptions" button, as per the screenshot below to add your subscription(s).

Should you require assistance adding your UXI subscription to your account, please do not hesitate to contact our Customer Success team. We will require your HPE order number or User Experience Insight subscription key to locate your subscription and add them to your account.

4.a. Adding SufficientUXI Subscriptions to Your Dashboard

Once you add the subscription, your "Subscriptions" page will depict the number of subscriptions on your account as well as the subscription expiry date, as per the screenshot below.

After adding the required number of subscriptions, the subscription expiry banner will disappear from your home page, as per the screenshot below.

4.b. Adding Insufficient Subscriptions to Your Dashboard

Should you not add the required number of UXI subscriptions, you will be notified on your "Subscriptions" page, as per the screenshot below. To determine the number of subscriptions you have to add to be fully subscribed, you should hover over the "RESOLVE" button.

If you add insufficient subscriptions to your account, you will also be notified on your dashboard's home page as per the screenshot below. To remove the banner, you must add the required subscription to your account.

You will be granted a one-month grace period if you do not renew your subscriptions prior to their expiration. This article contains additional information regarding the grace period you will receive.