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UXI Agent For Windows & MacOS

Visibility into how users perceive the network—specifically, their digital experience.

Updated over a week ago

UXI Agent for Windows and macOS

The UXI Agent for Windows and macOS is a software application that runs on end-user devices, providing network administrators with real-time insights into user experience and network performance. It captures key performance metrics to help troubleshoot and optimize network connectivity.

Resource Utilization by UXI agent - These metrics are an average over 10 minutes with 5 tests assigned to the agent

Resource Usage

windows (10 and above)/macOS (12 and above)

CPU

~1-3%

Memory

<100 MB

Disk Space Required for agent Installation

  • macOS - 200MB

  • Windows - 100MB

Feedback:

Please reach out to auxi@hpe.com for any questions, suggestions and enhancement requests. Your feedback helps us shape the product.

Subscription

A UXI subscription is required to access the dashboard and manage agents.

  • Agents do not enforce subscriptions—subscription validation happens at the dashboard level.

Request this via UXI chat support or email at auxi@hpe.com.

Note: UXI is a vendor-neutral platform and works with any infrastructure provider.

Agent in Action

Once Installed and Provisioned

✅ Test results appear on the UXI dashboard within 5-10 minutes after setup.

✅ The agent runs in the background with minimal impact on device performance.

✅ It performs low-impact synthetic tests every 2-5 minutes to measure network experience.

Synthetic Tests

The test cycle runs every 2-5 minutes and performs the following tests:

  • AP Scan

  • Gateway reachability

  • DNS check (a check to see if the agent can resolve cdn.capenetworks.io)

  • HTTP GET

  • PING

The agent can only test the network it is connected to. You cannot change the network settings as you would for a hardware sensor.

You can assign the agents to groups and then assign tests and networks to groups.

If the agent doesn't support an assigned test, it will skip it.

IPV6 support -

  1. Agent is able to test if the machine has IPV6 address assigned to it,

  2. Agent is able to test the networking stack with IPV6 address

  3. It can also test services and applications with IPV6 addresses

Coming Soon -

  • Upcoming feature: Network admins will soon be able to remotely enable or disable the UXI Agent directly from the UXI dashboard

Useful information provided by the agent

  • Wi-Fi Experience:

    • Collects key Wi-Fi performance metrics:

      • Signal Strength (RSSI)

      • Transmission Rate (Tx Rate)

      • BSSID, Band, and Channel

    • Wi-Fi Visualization Chart: Displays channel overlap, SSIDs, channel width, and nearby AP signal strength to help admins assess interference and coverage.

  • App Experience: Test critical apps, both internal and external to your environment. Provides valuable information like

    • DNS lookup time, HTTP GET elapsed time, packet loss, latency, jitter, and gateway reachability.

  • Device Information:

    • Captures device model, OS version, network adapter details.

    • Monitors resource utilization (CPU, memory, battery percentage) to assess potential device-level performance issues.

  • Roaming Indication:

    • Tracks BSSID transitions, band swaps, and channel swaps if any every test cycle

    • Future enhancement: Tracking successful and failed roaming events reported by the OS.

  • Back-in-Time Troubleshooting:

    • Stores network metrics over time for root-cause analysis.

    • Enables admins to validate network changes retrospectively.

  • Data Push Destinations:

    • Integrates with other IT monitoring tools to correlate client-side data with network-wide analytics.

  • User Self-Service Portal:

    • Displays network services status (Red = Issue, Green = Normal).

    • Shows applications tested

    • Advanced Section shows key device information (OS, ISP, PHY mode).

Known Limitations

  • No Ethernet Support: The agent does not test wired network connections.

  • No PCAP Data: Packet captures are not included in issue triage.

  • No Path Analysis: The agent does not support UXI path analysis

  • VPN Limitations: The agent does not tag test results as VPN traffic, even if tests are conducted over a VPN.

  • Limited Test Support - Agent does not support VOIP MOS, Throughput & WAT test

  • Agent does not support any of the settings under Advanced settings (like roam analysis, voice analysis) under edit section

  • Frequency and Rate Limit - Agent does not support frequency and service rate limit settings

  • Proxy Support - Agent does not use the right DNS during triage in case of proxy

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