The UXI Agent collects a variety of data points to help IT and network administrators monitor performance and troubleshoot issues effectively. Here's a breakdown of what data is sent to the cloud, how it's collected, and which specific metrics are captured during each test cycle.
The agent may require permissions such as location services to be enabled in order to collect information from the device regarding the wireless network. Please make sure to do a trial in your environment to verify the agent will work for you. Trials are free; contact your HPE account rep if you need an extension of your evaluation subscriptions.
On both Windows and macOS, the operating system only lets the agent read the name (SSID) and address (BSSID) of Wi-Fi networks if location permission is granted. The agent does not collect the location of the device.
What gets sent to the cloud
Network Metrics - information about the wireless or wired (Ethernet) network the device is connected to. The network should be defined and assigned to a group in the UXI dashboard
Device - information about the device like manufacturer, model, OS and resource utilization like CPU and memory
Test Data - synthetic test results towards a defined target host and collects metrics like loss, latency, jitter.
Issue Data - when a test fails, the results of the extra checks the agent runs to find the cause. On macOS, if packet capture is enabled, a packet capture (PCAP) is included.
How are the metrics collected:
The UXI agent runs approximately every 5 mins,
Each test cycle performs core test like AP scan, Internet connectivity, DNS resolution, followed by application test and
The agent also records the observed device metrics at the time of testing.
Application tests supported on the Windows and macOS agent are Ping, TCP port, HTTP GET, HTTPS GET and VoIP MOS.
Each Test Cycle collects the below metrics:
Metrics | Windows and macOS |
Network Metrics | Signal Strength (RSSI) Signal Noise (macOS only) Transmit Bitrate SSID BSSID Name of the connected AP Band Channel DNS lookup time AP scan - Scanned near by APs Ethernet link speed and duplex mode (wired connections) |
Application Metrics | Packet Loss, Latency, Jitter, HTTP and HTTPS response time, TCP port reachability, VoIP MOS score, Network path (hops and latency), when path analysis is enabled (macOS only) |
Device Data | Device name MAC Address IP Address Gateway Address Primary and Secondary DNS Address Phy Mode Manufacturer Model OS Type and version CPU Memory Wi-Fi driver version CPU and Memory Utilization CPU and Memory use of the UXI Agent Device Temperature (if the device reports it) Battery Level (devices with a battery) |
Issue Data | Wi-Fi association DHCP lease gateway DNS and external connectivity checks Packet capture (PCAP), if enabled (macOS only) |
What stays on the device
The agent looks up the public IP address and the Internet Service Provider (ISP) of the device with ipinfo.io. The agent shows this information in the Advanced section of the agent window only. It is not sent to the UXI cloud.