Skip to main content
My sensor cannot connect?

Sensor setup, what connections are available and what ports and IPs need to be available for the sensor to access the cloud

sabine avatar
Written by sabine
Updated over a week ago

The sensor uses the cloud to access our backend systems. This requires a certain level of internet access which can initially be gained by using Ethernet or the sensor's cellular mobile backhaul.


When setting up the sensor on your network, and making use of an Ethernet connection to the sensor, it is important to allow the following in your configuration to enable the sensor to access our backend systems:

Ports that must be open: 80 & 443

IPs that must be reachable:

Cellular Mobile Backhaul

The sensor's cellular mobile backhaul provides it with connectivity in the event that Ethernet is not available. The availability and quality of the cellular connection relies on the location and positioning of the sensor:

The sensor has to be located in an area with cellular coverage:

The sensor can be moved to an area with known cellular coverage, for example closer to a window or another building, and once the sensor has been on-boarded, it can be moved back to its permanent installation.

Due to the cellular network not being guaranteed to provide good coverage in all areas, we recommend using Ethernet connection for initial setup where possible. The same process as above can be followed if need be, where the sensor is on-boarded somewhere specific, like a lab, and then moved to its permanent installation.

Did this answer your question?