Troubleshooting & FAQs
Articles to help you with common issues.
15 articles
- FAQ'sOur FAQ's are continuously in process. Anything you would like to have added? Please contact: support@capenetworks.com Thank you!
- Feature RequestsHow to submit feature requests for UXI
- Sensors RMA, Warranties & EOLRMA Process, Warranties, and EOL Information for UXI sensors.
- After Hours SupportCall center numbers for your country
- Troubleshooting EAP-TLS authentication issues with UXI
- Which URLs do I need to make accessible for my sensor/agent to function?A list of URLs that need to be allow-listed in order for the sensor to be able to communicate
- Help Button is Missing!If you can't see the help/chat button, an Ad Blocker or Tracking Protection setting may be preventing it from appearing.
- My sensor cannot connect?Sensor setup, what connections are available and what ports and IPs need to be available for the sensor to access the cloud
- Troubleshooting GuideHow to troubleshoot issues reported by your sensor.
- Unexpected Captive Portal or ProxyDetails on Unexpected Captive Portal or Proxy error raised by the sensor.
- Contact SupportOur support team is here to help!
- UXI & GreenLake Cloud Platform - Frequently Asked QuestionsIntroducing User Experience Insight on the HPE Greenlake Cloud Platform.
- Open Source ComponentsList of open source software libraries used by the UXI hardware sensors.
- FAQ's - Path AnalysisOur FAQ's are continuously in process. Anything you would like to have added? Please contact: support@capenetworks.com Thank you!
- Onboarding Your Sensor by Sharing Your Laptop's Internet Connection