Troubleshooting & FAQs
Articles to help you with common issues.
14 articles
FAQ'sOur FAQ's are continuously in process. Anything you would like to have added? Please contact: support@capenetworks.com Thank you!
Feature RequestsHow to submit feature requests for UXI
Sensors RMA, Warranties & EOLRMA Process, Warranties, and EOL Information for UXI sensors.
After Hours SupportCall center numbers for your country
Troubleshooting EAP-TLS authentication issues with UXI
Which URLs do I need to make accessible for my sensor/agent to function?A list of URLs that need to be allow-listed in order for the sensor to be able to communicate
Help Button is Missing!If you can't see the help/chat button, an Ad Blocker or Tracking Protection setting may be preventing it from appearing.
My sensor cannot connect?Sensor setup, what connections are available and what ports and IPs need to be available for the sensor to access the cloud
Troubleshooting GuideHow to troubleshoot issues reported by your sensor.
Unexpected Captive Portal or ProxyDetails on Unexpected Captive Portal or Proxy error raised by the sensor.
Contact SupportOur support team is here to help!
UXI & GreenLake Cloud Platform - Frequently Asked QuestionsIntroducing User Experience Insight on the HPE Greenlake Cloud Platform.
Open Source ComponentsList of open source software libraries used by the UXI hardware sensors.
FAQ's - Path AnalysisOur FAQ's are continuously in process. Anything you would like to have added? Please contact: support@capenetworks.com Thank you!