At this stage you have completed the installation and configuration of the UXI Agent. Once the agent has been started on the device, the agent will appear on your UXI dashboard and begin reporting test results in 5 to 10 minutes.

When the agent is running, you will see a happy face icon in the notification tray.

The agent runs in the background, it does not need to be up on the screen. For troubleshooting purposes you can open the app and you will see some helpful troubleshooting information.

The troubleshooting information on the app is useful to let you know the following:

  1. Display how long it has been since the agent last reported test results to the UXI dashboard.

  2. Verify the device is connected to Wi-Fi.

  3. Check whether the device has a cellular connection (optional - if this is red it is not an issue)

  4. Verify the device has connectivity to our dashboard. If this option is red, you will need to examine the network the device is connected is able to reach the required URLs.

  5. Verify the Zebra Wireless Insights license is installed. If red, please review the Zebra Wireless Insights License And Feature Activation

  6. Verify the Zebra Wireless Insights service is activated. If red, please review the Zebra Wireless Insights License And Feature Activation

  7. Verify the required permissions are enabled.

    The agent uses the following permissions (This is from the Android UI device perspective)

  8. Verify you are using the latest agent version.

Ensure Location is Enabled on All Devices

Many of the wireless properties the agent collects require the device location to be on in order for android to provide that information. For every device please ensure Location is on under Settings -> Location. This is in addition to the location permission shown above.

Do not use the Worry Free Wi-Fi application and the UXI Agent at the same time

Only one entity can use the Wireless Insights service at a time. If you want to use the Worry Free Wi-Fi application on the device, you must stop the agent first. Conversely, if you were using the Worry Free Wi-Fi application, you must stop any voice or roaming analysis the Worry Free Wi-Fi application is doing before starting the agent.

Additional Troubleshooting

If you need help, you can reach out to support using the chat box in the dashboard. Please provide the dashboard name, description of the issue and any relevant information such as Model, OS version, Lifeguard update and the information displayed on the UXI agent screen.

You can find the model, OS and lifeguard version from the Zebra device by going to Settings -> About Phone and looking for Model and Hardware, Android Version and Build Number.

The build number usually indicates the lifeguard version in the numbers following the "U". For example this is Android 11 with no lifeguard update "00".

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