The Circles View (Default)
The smiley represents the current aggregated summary of all your sensors.
A green smiley indicates no issues or incidents are currently ongoing.
A yellow neutral or red unhappy indicates issues or incidents are currently ongoing.
Click on Smiley: Summary of ongoing/resolved issues. You can adjust the time-period to see a visual summary of resolved issues.
Hover over Smiley, Sensor Group, Sensor or Service: The hover provides a view of issues over past 24 hours and a summary of ongoing issues. This is useful to see quick view of what groups are having the most issues with a service.
From the circles page you can drill down into groups of sensors, the services will update for each group.
From the circles page you can apply filters using the 'f' keyboard shortcut to see specific issue states, groups and networks.
Traffic Lights
Summary of current sensor experience according to four catagories:
Experience: Summarizes the status of your sensor groups.
Sorted via error, warning, info, good and sorted alphabetically within these catagories.
Services: Networks onboarded, DORA process, DNS, Gateway, Auth/Captive Portal timings
Internal: Tests important to the business or on the inside of network/firewall that an admin user has defined.
External: Public-facing applications that an admin user has defined.
Click on a test to view test results based on your group or filter selection.
Map View, Brick View and Group Selection (Top Left):
Map Icon: The positions of your UXI sensors on a map.
Brick Icon: Display all the sensors in a grid view sorted according to issues ongoing.
All Groups: Drill into sensor groups
Search; Filters; Alerts; Settings (Top Right):
Search Icon: Search for a sensor by name or serial
Filter Icon: Apply or clear filters
Bell Icon / Incidents Icon: Summary of issues or Incidents
Three Dots: Access the settings menus, help documentation, new feature announcements, feature request portal and Log Out.
Keyboard Shortcuts:
n - notifications or incidents
m – menu
f – filters
w - switch user
s – settings
spacebar – search
arrows left and right - move between main dash/map view
Support - Via Intercom
Live chat with support and with a search through the help documentation.
Drill down to a sensor to take you to the sensor status page
Sensor Status Page - View sensor test results and issues detected by the sensor
Network Tabs: SSID’s/Ethernet networks configured for this sensor
Time Selection (top right of the page) - The default view is 24 hours but you can adjust the time-period and see historical data up to 30 days.
Status/Events
Summary of issues detected by sensor for the specific time selected.
Ongoing: Issue detected
Resolved: Issue detected and confirmed to be resolved
For more information on issues, see the help articles for:
WIFI, NETWORK, INTERNAL and EXTERNAL
These charts display the successful test result metrics as well as the test result context. For example, Wi-Fi association is a sensor test and has a metric for association time and possibly EAP Time, and the test also has contextual measurements for things like the RSSI, BSSID, Channel, Channel utilization etc.
When you hover over the test result time series graphs, you may see a time-period on the curser. For example 12:30-12:40. If the graph is a number, the number on the right is the average result over that time-period, and if the value is a string the value on the right is the most common value over that time-period. If you zoom in, the lowest value of the time interval can be 1 minute.
For test result graphs, look for options on the graphs with "expand+" to see more details.
ACTIONS
(This section is only available to Admin users)
Download Data: Download data for this sensor. A file will be emailed to you with a download link.
On Demand Packet capture: (can be disabled on some or all sensors) - Information on packet capture can be found here.
ABOUT
Sensor details shows you how the sensor is connected to your network. The values are the latest values within a selected time range.
WIFI ENVIRONMENT
Please check out WiFi Environment Visualization for more details:
"Back to STATUS"
ISSUE ANALYSIS/TRIAGE
The sensor is continually testing the network, network services and applications and reporting the results back to the dashboard. From the STATUS Page you can navigate to details about test results. Click alerts below STATUS to reveal detailed test process taken to determine there is an issue
The dashboard reveals two types of alerts:
Alerts generated by a rolling average of measured data samples when crossing a threshold
Alerts generated by the sensor when it was not successful in executing a particular test. When this happens, the sensor will attempt to diagnose why the test failed in an automated triage mode
Triage mode runs a set of predefined tests based on the error reported by the original test
Triage will attempt to reproduce an issue seen on the same network as when it first encountered the error
+ Reveals details of step-by-step process similar to a field tech troubleshooting
Note actions like primary secondary DNS tries, failed iperf etc
PCAP file tagged to a specific error for up to 30 days.Provides time stamped details specific to the error
If the original issue was encountered on the wireless network, the sensor will attempt to recreate the issue on the wired network
Note time taken at each step is displayed
"Back to the Dashboard"