User Experience Insight (UXI) is a digital experience monitoring solution that validates network health, monitors application performance, and troubleshoots issues that impact the daily user experience of your networks.
The UXI application is now integrated into the HPE GreenLake Cloud Platform (GLP), providing a streamlined user experience and enhanced platform functionalities. With UXI on GLP, you can access your UXI dashboard, assign users, add or remove sensors, and manage UXI subscriptions—all within the HPE GreenLake Cloud Platform.
We released UXI on the HPE GreenLake Cloud Platform with the intention that all new UXI dashboards will be created on this platform moving forward. If you are unable to use the HPE GreenLake Cloud Platform and need to create a legacy UXI dashboard, you can request this through UXI Support.
For legacy UXI dashboards, we are developing comprehensive tools to seamlessly migrate your sensors, subscriptions, and users to the HPE GreenLake Cloud Platform workspace while preserving your test results and configurations.
These migration tools are expected to be available by late H2 CY 2024. Our goal is to have all UXI dashboards fully integrated into the GreenLake Cloud Platform by H1 2025, providing you with ample time to transition at your convenience.
Getting started with HPE GreenLake Cloud Platform (GLP)
Before you continue, please ensure that you have a GreenLake account and workspace configured. Getting started with HPE GreenLake platform. Ensure that the workspace is a Standard Enterprise Workspace. Other workspace types are not supported.
Note: Each UXI dashboard can only be associated with one HPE GreenLake Cloud Platform workspace. If you use HPE Aruba Networking Central or plan to use it in the future, ensure that UXI and Central are in the same workspace.
This is critical for future use cases we plan to develop with HPE Aruba Networking Central. Please be aware that you cannot move, split, or merge the UXI application to a new workspace while retaining test results and configurations if you decide to relocate it later.
Step 1: Provision UXI In GLP Workspace
From your GLP Standard Enterprise Workspace home screen, navigate to Services → Catalog and search for User Experience Insight. It is listed under the Networking category. Select the User Experience Insight application, then click Provision.
Select the region US WEST, agree to the Terms of Service, and click Deploy.
When you first provision UXI in your workspace, you will automatically be assigned 90-day trial subscriptions for sensors and agents.
Note: There is only one deployment region today for UXI.
Step 2: Add Users
From your GLP workspace, navigate to Identity & Access and select Users. Ensure the users you want to access the UXI application are listed in the user table. If they are not present, you will need to add them to GLP.
You must assign users to UXI user roles. To do this, select the user of interest and click Assign Role.
In the Assign Role menu:
Choose for Service Manager: User Experience Insight.
Assign one of the following roles: Aruba UXI Administrator, Aruba UXI Read Only Unrestricted, Aruba UXI Read Only Restricted.
Additional Resource Restrictions: Limit User Access. Ensure this setting is toggled Off, as shown in the screenshot below. UXI does not support this setting.
Select Assign Role.
Note the following:
You can only use pre-defined roles with UXI. UXI does not support custom roles.
If you want to assign Restricted read-only users to specific sensor groups, you must still do that assignment in the UXI application. GLP is unaware of sensor hierarchy.
The GreenLake cloud user that provisions UXI in the workspace will automatically be added as a UXI admin user.
Step 3: Remove Sensors From Existing Non-GLP UXI Dashboard
This step is only required if you are using our UXI hardware sensors. If you are using UXI agents, you can skip this step. If the sensor you are using has never been used on a UXI dashboard before, you can also skip this step.
If the sensor you want to add to HPE GreenLake Cloud Platform (GLP) appears in an existing non-GLP UXI dashboard, either in the Configured or Unconfigured sensor list, you'll need to remove it from the non-GLP UXI dashboard first. This is a two-step process: unconfigure the sensor, then remove it.
To remove a sensor from an existing non-GLP UXI dashboard, login to that dashboard and locate the sensor in the Settings → Sensors and Agents page. If the sensor is in the Configured list, select the pencil icon to edit.
In the sensor configuration popup, click the trash can icon. The sensor will be unconfigured and moved to the unconfigured list.
Locate the sensor in the Unconfigured list and select the trash can icon to remove it from your dashboard entirely.
In the confirmation screen, select Yes, Remove.
Step 4: Add Devices (Optional)
This step is only required if you are using our UXI hardware sensors. If you are using UXI agents, you can skip this step.
Note: Before adding sensors to HPE GreenLake Cloud Platform (GLP), ensure they are not currently associated with any non-GLP UXI dashboard. Refer to Step 3 above for instructions on removing sensors from an existing non-GLP UXI dashboard.
Follow the steps below:
In your GreenLake workspace, select Devices.
On the Inventory page, select Add Devices.
Select Device Type → Networking Devices.
Add Device Details: You can upload a CSV file or specify the serial and Ethernet MAC address. Use the sensor's Ethernet MAC address only. Do not use the Wi-Fi MAC address.
The steps for adding tags, location, and service delivery contact are optional.
On Review Add Devices, select Finish.
Note: Some, but not all, UXI sensor models UX-E4C will not work with GreenLake. These unsupported sensors have the Cape Networks logo on the back label and were manufactured before HPE acquired Cape Networks in 2018. Therefore, the manufacturing data is not known to HPE GreenLake.
Step 5: Assign devices to the UXI application
This step is only required if you are using our UXI hardware sensors. If you are using UXI agents, you can skip this step.
Select the sensors in the GreenLake Device Inventory list and select Assign to Service Manager.
In the assignment menu, select Service Manager → User Experience Insight, then choose the region US-WEST.
The sensor-to-service assignment in GreenLake is equivalent to adding new sensors to a UXI dashboard. New sensors will appear in UXI on the Sensors and Agents page in the unconfigured list. Conversely, removing the assignment in GreenLake will remove the sensor from a UXI dashboard.
Note: If you unassign a sensor and assign the same sensor again, the sensor data and configuration will not be preserved, and the sensor will need to be reconfigured.
Step 6: Add Subscriptions
When you first provision UXI, a 90-day trial UXI subscription will automatically be applied to your GreenLake workspace.
If you have purchased UXI hardware sensor subscriptions, you can add your subscriptions to GreenLake under Devices → Device Subscriptions. Select Add Device Subscription, enter your subscription key, and select Submit.
If you have purchased UXI agent subscriptions, you can add your subscriptions to GreenLake under Service Subscriptions. Enter your subscription key and select Submit.
On the Device Inventory page, you must assign subscriptions to hardware sensors.
Note: You can only assign UXI cloud subscriptions to UXI sensors. GreenLake is limited to one subscription assignment per device.
Cellular subscriptions are managed in UXI. Therefore, UXI agent and UXI Zebra agent subscriptions are considered "service" subscriptions in GreenLake and will still be managed in the UXI dashboard.
Step 7: Launch UXI Application
At this stage, you have completed the following tasks:
The UXI application is provisioned in your GLP workspace.
Any users in GLP are assigned to the UXI application.
If applicable, UXI sensors are added as devices in GLP.
If applicable, UXI sensors are assigned to the UXI application in GLP.
If applicable, UXI sensors are assigned to a UXI cloud subscription in GLP.
Now that all these steps are complete, you are ready to use UXI. In your HPE GreenLake Cloud Platform workspace, navigate to Services and launch the UXI application. If this is your first time using UXI, you will be presented with an onboarding wizard to guide you through the initial configuration.
What's Next?
Check out the Onboarding Guide. The next step is to complete the Onboarding Wizard.