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Contact Support

Our support team is here to help!

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Written by Josh Peters
Updated over a week ago

Do you have questions or need assistance? Our support team is here to help!

The most efficient ways to contact support depend on the issue.

UXI Chat

The UXI application has built-in chat that will connect you to a UXI support specialist. You can access the chat in the lower right corner of your UXI dashboard. If you don’t see the icon, it may be blocked by your browser or requested to be disabled by your dashboard administrator.

UXI Support Email

An alternative to the chat is to send an email to support@capenetworks.com

UXI Support Cases with HPE Networking Support Portal

If you do not wish to use chat or email, an alternative is to open a support ticket through the HPE Networking Support Portal https://networkingsupport.hpe.com/

Greenlake Cloud Platform Support

If you are using the Greenlake Cloud Platform and have issues or questions regarding platform functions such as provisioning UXI on your workspace, adding sensors to your workspace, or adding users, you can open support tickets with Greenlake support by navigating to the Help and Support icon in the upper right corner of your workspace and selecting Create a New Case.

In the Create a New Case menu, enter all your information and Support Issue Details, select the most appropriate option, or select Other and specify User Experience Insight in the details. Make sure to be as descriptive as possible and send through any relevant attachments.

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