Now that you have you android agent onboarded on the UXI dashboard (link for installation guide), Let's have a look on what are the next steps in the journey
Pre-requisites:
Installation process - Asks for adding the agent to a group for assigning test configuration and visual representation
If you have not done it, the agent will appear at the top-level on your UXI dashboard and you will need to assign the agent to groups and set the test configuration similar to a hardware sensor after the agent report to the dashboard - Add agent to a group
Assign Test - Follow this article on how to add a test. The android agent run synthetic tests assigned to it in the background on the user device. As of today, we capture every network the user connects to. In future admin will have capabilities to choose which network to observe for the user device.
Android Agent View on the UXI Dashboard:
Global View - Once you login to the dashboard, we show an eagle eye view for the experience of the user's in your network. There is a color scheme that we follow on the UXI dashboard
Green means everything is working as expected,
Red signifies an issue that require immediate attention,
Blue shows issues that were detected by the agent, but the admin has not taken any action on them so they have been deprioritized
Hovering over any of the circles can give further details with respect to that vertical for example hovering over experience can give details like number of agents and sensors in each group, on going issues in your network etc.
Status View - click on the group name and then select the agent of interest. once that is done, the status page is shown.
By default the time span selected is 24 hours but you can go up to 30 days to see the status over time.
The First card on the left hand side shows the "overall status" of the agent including the current and historic data.
It also highlights the issues detected by the agent like HTTP timeout, HTTP unexpected status code etc.
Next card is about card that gives "user device details" like - Model Number, Last known IP address, Serial number etc. Device information will be enhanced with information like memory utilization, battery Utilization, OS information etc.
Next two cards shows the "wi-fi information" and "wi-fi visualization" chart enabling network admin to find the i-fi problems like channel interference or signal strength etc.
The agent also test the DNS lookup time for the client device
Last two card shows the experience for "mission critical applications" in your environment, these applications can be internal or external to your network. The agent shows information regarding Loss, latency, jitter, http elapsed time for these applications
Android Agent Mobile App:
The device on which the agent is installed has a mobile app that acts as a self service portal for the user. It provides network and device information on a single screen. It helps user and admin to understand if the user is facing any network issues and can find commonly needed information by the admins in one place. The details displayed on self-service portal include : Information about the phone being connected to network or not, SSID name, Phone name, UXI Dashboard connectivity, UXI services connectivity, Permissions info, Agent version etc.
We plan to enhance this view to include more device details like OS, driver etc. and app experience details that can easily let user or admins know whether it's a device, network or app issue. This will help reduce the user frustration and Mean time to resolution/Innocence for network admins
Helpful Links: