FAQs and Troubleshooting

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5 articles in this collection
Written by Alex Leibhammer, Justin, Victor Kirov and 2 others

FAQ's

Our FAQ's are continuously in process. Anything you would like to have added? Please contact: support@capenetworks.com Thank you!

Written by sabine
Updated today

After Hours Support

Call center numbers for your country

Written by Aruba
Updated over a week ago

Which URLs do I need to make accessible for my sensor to function?

A list of URLs that need to be allow-listed in order for the sensor to be able to communicate

Written by Victor Kirov
Updated over a week ago

Help Button is Missing!

If you can't see the help/chat button, an Ad Blocker or Tracking Protection setting may be preventing it from appearing.

Written by Alex Leibhammer
Updated over a week ago

My sensor cannot connect?

Sensor setup, what connections are available and what ports and IPs need to be available for the sensor to access the cloud

Written by Justin
Updated over a week ago