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FAQs and Troubleshooting

FAQs and Troubleshooting

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8 articles in this collection
Written by Aruba, sabine, Josh Peters and 1 other

FAQ's

Our FAQ's are continuously in process. Anything you would like to have added? Please contact: support@capenetworks.com Thank you!
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Written by sabine
Updated over a week ago

RMA Process, Warranties, and EOL Information for UXI sensors

Returns, RMA process, subscription Q&A
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Written by Mandar Ghogale
Updated over a week ago

Feature Requests

How to submit feature requests for UXI
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Written by Josh Peters
Updated over a week ago

Troubleshooting EAP-TLS authentication issues with UXI

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Written by Mandar Ghogale
Updated over a week ago

After Hours Support

Call center numbers for your country
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Written by Aruba
Updated over a week ago

Which URLs do I need to make accessible for my sensor to function?

A list of URLs that need to be allow-listed in order for the sensor to be able to communicate
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Written by sabine
Updated over a week ago

Help Button is Missing!

If you can't see the help/chat button, an Ad Blocker or Tracking Protection setting may be preventing it from appearing.
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Written by sabine
Updated over a week ago

My sensor cannot connect?

Sensor setup, what connections are available and what ports and IPs need to be available for the sensor to access the cloud
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Written by sabine
Updated over a week ago