FAQs and Troubleshooting
5 articles in this collection
Written by Justin, Aruba, and sabine
Written by Justin, Aruba, and sabine
FAQ's
Our FAQ's are continuously in process. Anything you would like to have added? Please contact: support@capenetworks.com Thank you!
Written by sabine
Updated over a week ago
Updated over a week ago
After Hours Support
Call center numbers for your country
Written by Aruba
Updated over a week ago
Updated over a week ago
Which URLs do I need to make accessible for my sensor to function?
A list of URLs that need to be allow-listed in order for the sensor to be able to communicate
Written by sabine
Updated over a week ago
Updated over a week ago
Help Button is Missing!
If you can't see the help/chat button, an Ad Blocker or Tracking Protection setting may be preventing it from appearing.
Written by sabine
Updated over a week ago
Updated over a week ago
My sensor cannot connect?
Sensor setup, what connections are available and what ports and IPs need to be available for the sensor to access the cloud
Written by Justin
Updated over a week ago
Updated over a week ago